{"id":1277,"date":"2025-07-10T14:20:12","date_gmt":"2025-07-10T14:20:12","guid":{"rendered":"https:\/\/help.fieldax.com\/?post_type=docs&#038;p=1277"},"modified":"2025-07-10T14:20:12","modified_gmt":"2025-07-10T14:20:12","password":"","slug":"add-account-communication-log","status":"publish","type":"docs","link":"https:\/\/document.fieldax.com\/?docs=add-account-communication-log","title":{"rendered":"Add Account Communication Log"},"content":{"rendered":"\n<p>Track all interactions:<\/p>\n\n\n\n<p><strong>Communication Tracking<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Phone calls<\/li><li>Emails<\/li><li>Service visits<\/li><li>Complaints<\/li><li>Compliments<\/li><li>Special requests<\/li><\/ul>\n\n\n\n<p><strong>Creating Log Entries<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>From customer record<\/li><li>Click <strong>Log a Call<\/strong><\/li><li>Enter details:<ul><li>Subject: Annual contract renewal discussion<\/li><li>Type: Phone Call<\/li><li>Duration: 30 minutes<\/li><li>Notes: Customer interested in adding locations<\/li><li>Follow-up: Schedule meeting next week<\/li><\/ul><\/li><\/ol>\n","protected":false},"excerpt":{"rendered":"<p>Track all interactions: Communication Tracking Phone calls Emails Service visits Complaints Compliments Special requests Creating Log Entries From customer record Click Log a Call Enter details: Subject: Annual contract renewal discussion Type: Phone Call Duration: 30 minutes Notes: Customer interested in adding locations Follow-up: Schedule meeting next week<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"doc_category":[14],"doc_tag":[],"class_list":["post-1277","docs","type-docs","status-publish","hentry","doc_category-account-management"],"year_month":"2026-05","word_count":36,"total_views":0,"reactions":{"happy":0,"normal":0,"sad":0},"author_info":{"name":"admin","author_nicename":"admin","author_url":"https:\/\/document.fieldax.com\/?author=1"},"doc_category_info":[{"term_name":"Account Management","term_url":"https:\/\/document.fieldax.com\/?doc_category=account-management"}],"doc_tag_info":[],"_links":{"self":[{"href":"https:\/\/document.fieldax.com\/index.php?rest_route=\/wp\/v2\/docs\/1277","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/document.fieldax.com\/index.php?rest_route=\/wp\/v2\/docs"}],"about":[{"href":"https:\/\/document.fieldax.com\/index.php?rest_route=\/wp\/v2\/types\/docs"}],"author":[{"embeddable":true,"href":"https:\/\/document.fieldax.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/document.fieldax.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1277"}],"version-history":[{"count":1,"href":"https:\/\/document.fieldax.com\/index.php?rest_route=\/wp\/v2\/docs\/1277\/revisions"}],"predecessor-version":[{"id":1278,"href":"https:\/\/document.fieldax.com\/index.php?rest_route=\/wp\/v2\/docs\/1277\/revisions\/1278"}],"wp:attachment":[{"href":"https:\/\/document.fieldax.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1277"}],"wp:term":[{"taxonomy":"doc_category","embeddable":true,"href":"https:\/\/document.fieldax.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_category&post=1277"},{"taxonomy":"doc_tag","embeddable":true,"href":"https:\/\/document.fieldax.com\/index.php?rest_route=%2Fwp%2Fv2%2Fdoc_tag&post=1277"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}