{"id":138,"date":"2017-06-28T06:08:43","date_gmt":"2017-06-28T06:08:43","guid":{"rendered":"https:\/\/fieldax.com\/help\/?page_id=138"},"modified":"2023-11-04T02:19:43","modified_gmt":"2023-11-04T02:19:43","slug":"dispatch-board","status":"publish","type":"page","link":"https:\/\/document.fieldax.com\/?page_id=138","title":{"rendered":"Dispatch Board"},"content":{"rendered":"

Description:<\/h3>\n

dispatch board” typically refers to a visual interface or dashboard used by dispatchers or field service managers to schedule, monitor, and manage field service activities in real-time.<\/p>\n

Here are common features associated with a dispatch board:<\/p>\n

    \n
  1. Job Scheduling:<\/strong> The dispatch board allows users to schedule and assign jobs to field service technicians or resources. It provides a visual representation of the scheduling calendar.<\/li>\n
  2. Resource Management:<\/strong> Dispatchers can view the availability and location of field service resources on the board, allowing them to make informed decisions when assigning tasks.<\/li>\n
  3. Real-Time Updates:<\/strong> The board often provides real-time updates on the status of jobs, including job progress, technician location, and any changes to the schedule.<\/li>\n
  4. Drag-and-Drop Functionality:<\/strong> Users can often rearrange and reschedule jobs by using intuitive drag-and-drop features on the dispatch board.<\/li>\n
  5. Job Details:<\/strong> Essential information about each job, such as customer details, job type, and required skills, may be accessible directly from the dispatch board.<\/li>\n
  6. Communication Tools:<\/strong> Some dispatch boards include communication tools, enabling dispatchers to communicate with field technicians or even customers directly from the platform.<\/li>\n
  7. Filtering and Sorting:<\/strong> Users can typically filter and sort jobs based on various criteria, making it easier to manage and prioritize tasks.<\/li>\n<\/ol>\n

    \"This<\/p>\n

    Different Color Coding<\/strong><\/p>\n

    Jobs and assignments can be color differently based on custom logic<\/p>\n

    Date Picker on Dispatch Board<\/b><\/p>\n

    Dispatcher has the ability to select any date in the Dispatch board, offering increased flexibility in scheduling.<\/span><\/p>\n

    Search Bar Functionality<\/strong>
    \nA search bar feature is to facilitate the quick location of Service Engineers and job on the dispatch board, streamlining the assignment process.
    \nRegional Grouping<\/strong>
    \nService Engineers are grouped by their respective regions on the dispatch board, providing a clearer overview.
    \nExpanded Dispatch Board Views<\/strong>
    \nDispatch board views designed with Daily, Weekly, 2-Weeks, and optionally Monthly options, allowing for better planning and visualization.<\/p>\n

    Customizable Filter for Job Queue<\/strong><\/p>\n

    The job queue on the dispatch board features dynamic columns, offering more flexibility in customization.<\/p>\n

    Enhanced Calendar for Service Engineers<\/strong>
    \nService engineers’ calendars on the dispatch board incorporates additional appointments alongside their assigned jobs.
    \nCustomizable Text Color<\/strong>
    \nThe text color of assigned jobs on the dispatch board is now customizable, allowing users to personalize their display.<\/p>\n

    <\/h5>\n
    <\/h5>\n","protected":false},"excerpt":{"rendered":"

    Description: dispatch board” typically refers to a visual interface or dashboard used by dispatchers or field service managers to schedule, monitor, and manage field service activities in real-time. Here are common features associated with a dispatch board: Job Scheduling: The dispatch board allows users to schedule and assign jobs to field service technicians or resources….<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-138","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/document.fieldax.com\/index.php?rest_route=\/wp\/v2\/pages\/138","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/document.fieldax.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/document.fieldax.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/document.fieldax.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/document.fieldax.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=138"}],"version-history":[{"count":23,"href":"https:\/\/document.fieldax.com\/index.php?rest_route=\/wp\/v2\/pages\/138\/revisions"}],"predecessor-version":[{"id":1089,"href":"https:\/\/document.fieldax.com\/index.php?rest_route=\/wp\/v2\/pages\/138\/revisions\/1089"}],"wp:attachment":[{"href":"https:\/\/document.fieldax.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=138"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}