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        • Text
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        • Text
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        • Text
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FieldAx Help Site

FieldAx Help Site

  • Features
    • Column
      • FieldAx Help Center
    • Column
      • Text
      • Customer 360
      • Estimates
      • Service Plan
      • Dispatch Board
      • Invoicing
      • Inventory Management
    • Column
      • Text
      • Mobile App
      • Job
      • Equipment History
      • Text
      • Calendar
      • e-Signature
    • Column
      • Text
      • Custom Reports & Dashboards
      • Marketplace
      • THIRD PARTY INTEGRATIONS
      • Twilio SMS
      • Payments(Stripe & Paypal)
      • Quickbooks
    • Column
      • Text
      • Customer Portal
      • Custom Objects & Fields
      • Page Layouts
      • Automation
      • API Integrations
  • Industries
  • Why FieldAx?
  • Resources
    • 11.INVOICE
    • Case Study
    • Visual Stories
  • Login

Quick Start Guides

11
  • Getting Started
    • Installing the FieldAx Package
    • Pre-Installation Requirements
  • Essential Setup
    • Troubleshooting Common Dispatch Board Issues
    • Set Up Assignment Colors
    • Set Up Dispatch Board Views
    • Set Up Dispatch Board Columns
    • Configure Inventory Locations
    • Configure Job Status and Categories
    • Configure Job Types
    • Set Up Regions
    • Set Up Users

Workforce Management

6
  • Best Practices for Workforce Setup
  • Add Training History to Service Engineers
  • Add Timeoff to Service Engineers
  • Add Skills to Service Engineers
  • Create Service Engineers
  • Workforce Overview

Account Management

11
  • Account Reports and Analytics
  • Troubleshooting Account Issues
  • Account Management Best Practices
  • Schedule Job from Service Plans
  • Create Service Plan
  • Create Installed System/Asset
  • Add Documents to Accounts
  • Add Account Communication Log
  • Add Contacts to Account
  • Create Customer
  • Customers/Accounts Overview

Job Management

6
  • Get Ready for Scheduling with Dispatch Board
  • Job Reports and Analytics
  • Troubleshooting Assignments
  • Dispatch Service Engineer
  • Create/Schedule Job
  • Job Overview

Mobile App

11
  • Mobile App Common Issues and Solutions
  • Mobile App Best Practices
  • Close Job
  • Send Service Report
  • Get Digital Signature
  • Log Your Time
  • Consume Parts
  • Create/Manage Product Requests
  • My Inventory
  • Day Book
  • FieldAx Mobile App

Inventory Management

12
  • Inventory Reports and Analytics
  • Inventory Best Practices
  • Receive Parts
  • Transfer Parts
  • Raise Product Request
  • View Stock Details
  • Inventory Reports and Analytics
  • Troubleshooting Inventory Common Issues
  • Inventory Best Practices
  • Create Serialized Inventory
  • Inventory Overview
  • Create Inventory Records

Billing

6
  • Troubleshooting Invoice Issues
  • Invoice Best Practices
  • Invoice Tracking and Management
  • Preview and Send Invoice
  • Create Invoice
  • Invoice Overview
View Categories
  • Home
  • FieldAx Help Center
  • Inventory Best Practices

Inventory Best Practices

Regular Monitoring

  • Daily stock checks
  • Weekly low-stock review
  • Monthly usage analysis
  • Quarterly optimization

Proactive Ordering

  • Request before stockout
  • Consider lead times
  • Plan for busy seasons
  • Monitor trends

Request Best Practices

Complete Information

  • Accurate quantities
  • Clear urgency level
  • Specific part numbers
  • Delivery requirements

Communication

  • Note special handling
  • Explain urgency
  • Provide context
  • Follow up if needed

Transfer Best Practices

Efficient Processing

  • Process requests promptly
  • Group shipments when possible
  • Use appropriate shipping
  • Provide tracking always

Accurate Documentation

  • Complete shipping details
  • Include packing lists
  • Document any issues
  • Track costs

Receiving Best Practices

Timely Processing

  • Receive immediately
  • Verify thoroughly
  • Update systems promptly
  • Resolve discrepancies

Quality Control

  • Check quantities
  • Inspect condition
  • Match to request
  • Document everything

Common Scenarios

Emergency Part Request

Situation: Critical part needed immediately

  • Request marked urgent
  • Expedited transfer
  • Direct delivery possible
  • Track closely

Bulk Transfer

Situation: Seasonal stock movement

  • Multiple items
  • Large quantities
  • Planned transfer
  • Cost optimization

Inter-Technician Transfer

Situation: Tech needs part from another

  • Mobile-to-mobile request
  • Direct transfer
  • Simple documentation
  • Quick resolution

Return Transfer

Situation: Excess parts return

  • Reverse process
  • From truck to warehouse
  • Credit truck stock
  • Update records
Updated on 07/10/2025

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